toilet damage hire cover from toilets to go

Toilet Damage Cover


**VAT will be added at checkout**

Add the amount of toilets you want to cover into the quantity box.

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We offer payment cards

Add this option now to your basket to get the damage cover, prices are per toilet.

Available during the hire period our toilet cover will helps avoid any unforeseen charges for accidents, vandalism, fire and theft of your portable toilet.

For just £7.49 per toilet per hire period protect your toilet.

Covers your portable toilet up to 60% of the damage or loss value (Current basic toilet value £750 + £100 with sink, Disabled £1,500)
Eliminates the possibility of receiving heavy damage charges
Just add to basket on checkout
Gives you peace of mind

Terms and Conditions

Please read the below terms and conditions before booking, as when you tick the agreement upon booking or making a hire with us, this is acknowledgement that you have read and understand the terms outlined at Toilets On The Go.

Bookings & Payments

All bookings are subject to availability and must be made online using our booking system or through a Proforma Invoice. Upon making a booking through the website you will then receive a confirmation email/VAT receipt to the email provided on the booking (so please ensure the spelling of the email is correct otherwise this will not be received). If you do the booking through the office and need an invoice, we will send a Proforma Invoice to the email provided, please note until payment is received, the booking will not be confirmed on our live schedule as a confirmed booking.

If you have booked through the website and the booking is out of the area we cover, a refund will be sent back to your card within 24 hours minus the booking fee and you will be contacted via email to advise of this.

If you have booked through the website and we no longer have enough stock to fulfil your order you will contacted with an option of another toilet to change too or to offer to cancel the order with a refund… please note that if the toilet available to you is more expensive then the difference will need to be paid, likewise if the other toilet offered is less, a refund will be given for the difference.

Payments must be made in full and before the hire period starts and can only be made by debit/credit card or bank transfer.

Cancellation Policy

If you need to cancel a booking please simply email in the first instance or call us on 0333 772 1515 and we will process the cancellation straight away and email confirmation will be sent to let you know this has been processed.

Once payment of an invoice has been made whether this is a deposit invoice or full balance invoice, if a booking needs to be cancelled more than 30 days before you will loose 25% of costs paid as this covers cost of administration, planning for your event, securing the time slots and scheduling transport and holding stock for the hire. 

If you cancel within the 30 days before the hire date starts but before the week leading up to the hire date then you will loose 50% of the hire, the remaining 50% will be refunded to you by the method you paid.

If you cancel within 7 days of your hire date then you will loose 100% of the hire cost.

If you wish to cancel whilst a toilet is on hire you will not receive any refund of hire and the toilet will be collected.

In some cases we may be able to bank hires which will be assessed on a case to case basis at the discretion of the Director. Any banked hires will only be valid for 12 months if authorised to carry over.

On-hire point

The toilet will be delivered on the date you have selected when making the booking, if there are any difficulties on the day of hire then you will be notified via one of the methods of email/text message or call to the details provided when making the booking with any updates and reasons why we are delayed.

When arriving at the delivery address provided the driver is allocated 10 minutes to site the toilet so please ensure the delivery area is clear and accessible so the driver can site the toilet safely. If there are any restrictions in relation to access/time, please let the office know prior to delivery so we can ensure our drivers are fully briefed. Any onsite waiting time over the 10 minutes will then be charged at £25.00 per additional 15 minutes waiting time and will be billed via an Proforma Invoice the following day.

The drivers will use the tail lift on the vans to get the toilet off the vehicle and then manoeuvre in place themselves. We can use a wheeled toilet carrying trolley to move the toilet in the desired location – so if this is needed for your delivery address please let the office know and this can then be arranged with the driver to bring with them on the day of delivery. PLEASE NOTE- we do not crane toilets into position, so please ensure there is flat access with at least a gap of the toilets width to where the toilet is to be sited (all the dimensions of the toilets are on the booking page).

We do not put toilets in back gardens unless, there is always access via the back garden for vehicles and please ensure that the toilet will fit through any gate prior to booking.

Toilets can only be sited up to 10 meters away from our vehicle and we cannot manoeuvre toilets up and down steps, over fences, down hills or through tight gaps.

Please ensure there site and the road access to the site can be accessed with vehicles of up to HGV size.

We would advise to have someone there to accept the delivery, but if there is going to be no one at the delivery address, please let us know of any restrictions/site locations for the toilet in advance of the delivery. On delivery the driver will take a photo inside and outside of the toilet in the position its been placed. Our toilets are delivered fresh and ready to use with all parts working and serviceable.

Drivers will not drive on soft ground, if our driver gets stuck in sunken ground when delivering the toilet, the hirer will be billed £25.00 per 15 minutes until the vehicle is freed.

If the toilet cannot be sited on delivery the Cancellation Policy will come into effect.

If the toilet is to be sited off your residential property such as a Council car park, street, event site or any other Council property, we may ask for a proof of landowners permission to site the toilet.

portable toilet hire from Toiletsonthego

During the Hire

Whilst our toilet is on hire you agree to be fully responsible for the toilet and that you have agreed to site with any landowners permission.

We do offer a toilet damage cover at £7.49 which you can add to your hire either through the website or through the office, this has to be done prior to the hire start date- click here to add the cover.

Please see below of the toilet calculator for an estimate on how many toilets you will need, any hires that have underestimated the number of toilets required and found to have overuse will incur additional charges such as overflowing toilets.

If the toilet becomes damaged during the hire, please see the Damage Policy below.


If you are hiring a toilet for 2 weeks or more then you will get a weekly service- you do not get a service in the first 7 days of hire as the toilet is delivered clean and ready to use. The service is not every 7 days, it can be more, as the toilets are made to last up to 14 days and does not mean the service will fall on the same day every week), but the toilets will get serviced once a week. If there are bank holidays then please note that this may mean you go slightly longer until its next serviced as we effectively loose that day of servicing and it does impact on the rounds for that week. PLEASE ALSO NOTE WE DO NOT SERVICE THE TOILET IN THE SAME WEEK IT IS BEING COLLECTED.

Please see the section EXTENDING THE HIRE PERIOD in relation to servicing the toilet if you come on late to extend the toilet.

Toilets must be accessible for drivers to complete a weekly service between Monday-Friday via the hours of 7am-5pm, site arrangements can be discussed on each hire with the driver upon delivery or with the office and if our drivers will need keys or codes, please ensure these are provided to the office so that our records can be updated and this information will then be provided to the Servicing Team… please note you do not have to be present when a service is due.

If the driver has not got access when they arrive to the site, they will contact you by phone number (if we hold one on file) to advise they are on site and whether someone can come and give them access to service the toilet. If the driver cannot get hold of you on the phone and we cannot proceed to service the toilet, you will still be charged and billed the weekly hire rate. Drivers will only make one attempt per week to service, so if we cannot gain access, then the clean will be the next scheduled clean the week after.

DO NOT put nappies, sanitary towels or wet wipes down the toilet as this blocks our service vehicle pipes and if this does happen, the customer will be billed.

It is good practice to have a bin to put these items in so customers can put into their general landfill waste bin. We also offer sanitary bins/weekly sanitary bin collection service and can be booked when hiring toilets.

Drivers can only service toilets which are sited no more than 10 meters away from vehicle access.

You can also book additional servicing, such as 2 services per week upon hire of the toilets or through your hire period if you feel you need an extra service.

Please note we cannot service toilets in freezing conditions.

Please note if you have toilets on your event and have not booked a service throughout your event and the toilets are overflowing when we come to collect, you may end up being charged to cover the cost of this. Also, please note if your toilets are overflowing on your event and you call the out of hours number, we will do our best to come out to your event and assist in servicing the toilets but this will depend on any jobs we already have on and the staff available.

portable toilet servicing from toiletsonthego










Dependent on your hire term, we may contact you to see if you need to extend the hire or whether it will be ready for collection on the scheduled off hire date- please see the Extension Of Hire Policy.

You can inform us if you wish to off hire a toilet sooner than the scheduled off hire date, but there will be no refund given for the days left in the hire term.

If we cannot confirm with you if you wish to extend the toilet hire or that it is ready for collection within 7 days of the elapsed agreed off hired date, we will automatically extend the toilet and inform you of this by email and ask the customer if the toilet is no longer needed to contact us as soon as possible to off-hire it, the invoice will then be voided as long as the next hire period has not started.

The toilet must be ready to collect (your owns goods removed from inside the toilet and padlocks taken off) and must be accessible to collect.

Any toilet not accessible on collection will be charged a failed collection fee of £30.00 + VAT for every attempt and charged the extension rate of hire until we can collect.

If our driver comes to collect the toilet and you wish to extend the hire a charge of £30.00 + VAT will be incurred and then the cost of the extension must be paid before the driver leaves site.

Extending the Hire Period

If you wish to extend the hire before your hire period finishes, you can do this by either CLICKING HERE or emailing us and advising the length of the extension.

Any extension of hire period will be done at the current rate of the billed period, the price can increase or decrease and depends on the type of toilet you have on hire.

Please note that should you come on too late to confirm the extension of the toilet, this is either if the toilet has been scheduled for collection and then you contact us to extend instead or if we have not been able to confirm the extension by Friday 4pm for the next upcoming week that you may miss the toilet being serviced as the schedules are done for the upcoming week by end of play on the Friday before.

Damage and Failure to Pay Policy

It is the hirers responsibility to ensure hired toilets are insured against theft or damage, any damage will be billed to the hirer.

Graffiti on or in any toilet or any missing/damaged parts will also be billed when the toilet is collected.

PLEASE NOTE- upon hiring the toilet you give your consent to be automatically billed damage or any unpaid hire rate at the end of the agreement to the card provided but only once you have received an invoice for the toilet costs.

If payment is unsuccessful after 30 days from the off-hire date the debt will be passed to a collection agency. However, fi you contact us we can work with you over any debt outstanding and come to a payment arrangement.

Portable toilet hire damage cover from toiletsonthego







*** Remember to treat our toilets like you would in your home, so again not to put any nappies, sanitary towels and wet wipes down them or any rubbish to prevent blockages in our tankers ***


We are here to help, if you need any assistance then please emailing us at We will respond as soon as possible

toiletsonthego portable toilet hire calculator for events and building sites uk

About Our Toilet Chemical Additive

This toilet blue additive that is supplied is a measured dose and for use in plastic recirculating toilets on sites and events. It is biodegradable sanitiser that contains an organic non stain blue dye. The bottle and cap it comes in is recycled.

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